Refund Policy

Effective date: October 4, 2026.

One-time credit packs

When purchases are enabled, ImageWish offers one-time credit packs through Waffo Pancake. Buying credits does not start a subscription, renew automatically or authorize automatic top-ups. Credit purchases are currently unavailable; free generation remains available after registration and email verification.

Pack quantities, USD prices and the credit cost of your selected model and settings are shown on Pricing. Credits do not expire. New accounts receive a one-time gift of 10 credits at registration; email verification is required before using them. Free promotional credits have no cash redemption value.

Full refunds for unused orders within seven days

You may request a full refund for an order within seven days of completing the purchase if all credits granted for that order remain unused. Use the channels below and provide your account email and order reference. We will check the purchase time, request time and that order's credit-usage records, then process the request under this rule.

Requesting a refund

Contact support@imagewish.com promptly if you believe a payment was duplicated or incorrect, purchased credits were not delivered, or the service was not provided as described. For ordinary one-time purchase requests, contact us within 14 days of payment where possible so the request can be reviewed through the payment provider's standard process. A request is not automatic approval, and the 14-day process does not remove rights or remedies that cannot be excluded by law.

For a purchase processed by Waffo, you can also use the Buyer Portal linked in your receipt or contact Waffo through its buyer support process. Our support address is not the only route for a payment complaint.

How requests are reviewed

Requests that meet the seven-day unused-order condition above are handled under the full-refund rule. For other requests, we assess the reported issue, payment and delivery records, and relevant credit usage. Outside that condition and refunds required by law, unused credits or dissatisfaction with an AI result do not by themselves guarantee a cash refund. Applicable statutory rights and the terms presented for the transaction remain unaffected. We may need further information to investigate duplicate charges, delivery failures or service problems.

Failed generation and credit returns

A failed image-generation task and a payment refund are different events. For eligible failed tasks, the product attempts to return the credits charged under its current task-handling rules. If a task has failed but the balance has not been restored, contact support with the task details. A return of ImageWish credits is not a refund to your payment card.

After a purchase refund succeeds

When a full purchase refund succeeds, the credits originally granted for that purchase are withdrawn. If those credits have already been spent, the adjustment may leave a negative credit balance. This describes full refunds; it does not promise automatic proportional credit adjustments for partial refunds.

Approved payment refunds are processed through the payment provider to the original payment method under the applicable transaction rules. Processing and arrival depend on the provider and payment method; submitting a request does not mean the refund is already completed.

Support information and privacy

Include your account email, order reference, purchase date and a short description of the issue; include a task ID if relevant. Do not send passwords, verification codes, full card numbers or card security codes. Only provide additional information needed to investigate the issue. See Contact and our Privacy Policy for the support channel and handling of correspondence.

Statutory rights and transaction terms

This policy does not exclude or restrict consumer rights or remedies that cannot lawfully be limited. The terms shown for your transaction and any applicable payment-provider terms also apply. See our Terms of Service. Contact support if you need help understanding the process or disputing a decision.